Millwood
will accept returns of hardwood flooring within 30 days of receipt (except for
our #3 common and mixed specie flooring which is not returnable) and with
return approval from one of Millwood's employees. Flooring returns are subject
to a 25% restocking fee. Original shipping costs cannot be refunded, and the
customer is responsible for arranging and paying for the freight to return the
goods to Millwood. Returned product must be in original, unopened boxes without
markings or shipping labels adhered to them. No returns will be approved for
opened bundles/boxes. Special orders, discontinued items will not be accepted
for return. Return of product that was damaged during shipping is discussed
under the “Shipping Policy” area of this website.
