Millwood will accept returns of hardwood flooring within 30 days of receipt (except for our #3 common and mixed specie flooring which is not returnable) and with return approval from one of Millwood's employees. Flooring returns are subject to a 25% restocking fee. Original shipping costs cannot be refunded, and the customer is responsible for arranging and paying for the freight to return the goods to Millwood. Returned product must be in original, unopened boxes without markings or shipping labels adhered to them. No returns will be approved for opened bundles/boxes. Special orders, discontinued items will not be accepted for return. Return of product that was damaged during shipping is discussed under the “Shipping Policy” area of this website.